Topup.co.zw Refund Policy

Recharge on your Mobile/ELECTRONIC VOUCHER/Data Card are realtime transactions and there will be no refund or exchange permitted. Please be advised that You are responsible for the mobile number, ELECTRONIC VOUCHER account number and/or Data Card mobile number recharges and all charges that result from those recharges/purchases. Topup.co.zw is not responsible for any purchase of Recharge for an incorrect mobile number, ELECTRONIC VOUCHER account number and Data Card mobile number.

However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but a Recharge has not been delivered within 24 hours of your completion of the transaction for reasons like "invalid recharge denomination", "service provider unavailable" and/or other technical issues, then you may inform us by sending us an email on support@topup.co.zw or posting us a message on the Contact Us page. Please note that as soon as the transaction fails, money is typically returned automatically to your original payment instrument.

We request you to include in the email the following details - the mobile number/ELECTRONIC VOUCHER account number/Data Card Number, Operator name, Recharge value, Transaction date and Order Number.